How Can We Help?
Frequently Asked Questions
When do orders ship?
All of our products are print on demand, therefore please allow up to 7 days from the date you submit the order for the item(s) to be printed, then the items will be shipped.
Delivery estimations during the ordering process are only estimates. The shipper's package tracking information is more reliable, so check that
periodically to see the estimated dates and any updates.
I didn't receive my order, now what?
We are sorry for the inconvenience! The shipping carrier selection and process is not one we control. Because of this we ask you to first do the
- Use the tracking detail in your order confirmation and track the package with the shipper.
- If the package shows delivered, use that shippers process to file a claim for lost and missing packages. All will have details on their websites.
If the shipper is unable to locate your package within 30 days of the stated delivered date, contact Customer Service.
Please attached a copy of your claim and the carrier's response to the claim. From here we can evaluate if further investigation with the print
company and/or shipper is necessary or review for replacement.
Temporary addresses. Zangrilli Creative cannot
assume responsibility if the recipient is no longer at the address provided.
You think the item was stolen. If you believe you were a victim of a "porch pirate," contact the shipper to be sure it was actually delivered and file a claim; file a police report, then check to see if your credit card company offers purchase protection. If you were unable to find resolution, email Customer Service and include a copy of the police report and the credit card company answer to your purchase protection inquiry, we can then evaluate providing a replacement. Zangrilli Design typically does not assume responsibility for items stolen from your property.
Do you ship internationally?
No. Currently we only sell and ship in the USA. Check back, we hope to expand deliveries.
Do you have a "brick and mortar" stor to visit?
Thanks for wanting to visit, but we are online only.
This means the print on demand product you order is made specifically for your order and shipped right from the printer.
If you have a store or boutique and are interested in selling some Zangrilli Creative merch, contact Customer Service.
Why does the color of the design looks different?
Print on demand items can have nuanced differences in ink pigmentation. Also, note that computer and other device screens may not represent colors
identical to the printer's. We have opted to use print company's "realistic" color photos in hopes to limit any confusion of what to expect.
If you believe the difference is more than a nuance difference as discussed above, or printed wrong, please send Customer
Service a photo so we can evaluate. We do want you to look good and feel your best in our designs.
Returns, Exchanges, and Refunds?
Print on Demand products are printed to order and typically not eligible for refunds. Please review the Size and Garment Care Information of products
before ordering. In a nut shell:
Damaged? Send Customer Service an email with an
explanation and picture so that we can evaluate a replacement. Damage must be communicated within 7 days of receipt. Normal wear and tear from wearing and washing will not be considered.
Wrong size? We want you to look good! Send Customer Service a note and we can let you know how we can assist with an exchange. Keep in mind we are not a physical store with inventory to immediately ship, a new size will need to be printed. Thanks for you patience and
understanding with this process.
Change of mind, change or heart, or aesthetic preferences will not be considered viable
reasons for exchanges or refunds. Thank you for using the information, like size chart and garment care, to make thoughtful purchases.
Other issues to review? Drop us a note through Customer Service.
If your inquiry was approved for a refund, please allow up to 14 days for processing.
Please read the Returns and
Refunds Policy, for all the details.
Love the art! Do you do custom artwork?
Yes. Drop us note through Custom Service and let us know what you have in mind.
Please include a phone number incase we have questions about your project that are better discussed in person.
My Customers would love your merch, do you sell wholesale?
Yes. Let's discuss it. Please send your inquiry to Customer Service so that we can explore.
Still have a question or inquiry not addressed by the FAQ? Contact Customer Service for assistance.
An see our policies linked in the footer under Quick Links for all the details on Returns, Refunds, Privacy, and Terms of Service.
Thanks for browsing our store and your thoughful consideration on your purchase.