Refund policy

Your satisfaction is important to us. Please connect with us regrading any issues so that we can evaluate your requests. 

We have a 30-day return policy, which means you have 30 days after receipt of item to communicate a problem and request a return. This applies to the evaluation of Returns with Refunds and Exchanges for size or style.  Receipt of Item is defined as the date of delivery by the delivery carrier and as noted in their package tracking ticket. Please review all details below.

Please note that Print on Demand products have specific eligibility criteria for returns. This is because these items are specially printed as ordered to avoid overproduction, ensuring that you receive a brand new item direct from one of our reliable print partners.    PLEASE CAREFULLY REVIEW SIZE AND CARE SECTIONS TO MAKE THOUGHTFUL PURCHASES. 

For effective evaluations of your requests, the following applies.

If reporting damaged products, please include a photograph of the damage defect

Ensure items remain unworn, unused, not washed, with original tags, and in its original packaging.

Provide a copy of receipt or proof of purchase.

Communicate no later than the 30th calendar day after receipt. Date of Receipt is the date of delivery as established in the tracking ticket provided by the designated delivery carrier.

To start a return or inquire about your order, contact us at customerservice@zangrillicreative.com. 

If your return request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. In most cases only the cost of the product will be refunded, except the cost of shipping.  Once the item is received back, then the refund process can begin.

Items sent back to us without first requesting a return will not be accepted and refunds will not be processed.

Damaged Items / Wrong Item Delivered 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take a photo of the item and include it with your communication.  This will help expedite evaluations of return requests, as well as ensure issues are promptly corrected and communicated to vendors and/or delivery carriers.

Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as print on demand, special orders or personalized items) based on aesthetics.  Final sale items and gift cards are never eligible for return or refunds.

Your satisfaction is important, please get in touch if you have questions or concerns.

Exchanges
All of our items are Print on Demand to reduce the overproduction of goods.  There is no inventory or stock through which we can fulfill exchange requests, as such exchanges for aesthetic preferences are not approved.  Exchanges for size will be evaluated, as we want you looking and feeling good.  

Please reference the Care and Size section to ensure you are buying the right size for you based on the measurements of the garment and your body type.

If an exchange of your item is approved, then it is the Customer's responsibility to submit a new order for the size desired.  ZANGRILLI creative will not make purchases on behalf of Customers seeking exchanges.

A NOTE ABOUT PRINT METHODS & QUALITY: Full Sublimation Printing and DGT printing can have nuanced differences such as slight color variations, graphic placement variations; and minor differences in fit.  Issues with these items are not generally eligible reasons for returns or exchange consideration. Please use the size guides when making your purchase.  

Also, differences in computer, phone and other electronic device screens can alter colors, therefore nuances to colors from your screen to the actual product may occur.

Lost or Not Delivered  / Delivery Timeframes
Items can take up to 7 days to print and then are shipped. Please be patient and allow for sufficient timing for deliveries.  Tracking information is provided by all delivery carriers will update so that you can easily track your order.  

Our knowledge of delivered items will be based solely on the tracking and delivery information supplied by the delivery carrier. If this shows a package to be delivered, then a refund for non-delivery will not be approved without additional substantiation. All delivery carriers have a process through which to file an inquiry or complaint . If you did not receive a package that shows to be delivered by their tracking ticket, please start the process for the carrier to investigate. Retain documentation as proof of filing the inquiry.  If the package is not located after 30 days of filing your complaint, provide your documentation with the carrier, so that we can better evaluate the refund process for lost or undelivered packages. It is the Customer's responsibility to ensure packages can be easily and securely delivered to the address provided.

If a tracking ticket shows a package to have not been delivered and more than 30 days from the date or order has passed, then we can cancel the order and process a refund. It is the customer's responsibility to communicate delivery concerns, please email us if you have not received your order and it's be more than 3 weeks since placing the order; or it has not been received by the date designated in the tracking ticket.

European Union 14 day cooling off period : ZANGRILLI Creative does not currently ship outside of the United States of America.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at customerservice@zangrillicreative.com.